Quality Inn & Suites

Fantastic room. Absolutely fantastic. We got the two queen bed room with the kitchenette, and for our family of four it was substantially larger than the two queen rooms we normally get at Choice Privileges properties. Very comfortable, very spacious. Room was very clean overall, all appointments and appliances and things were nice touches and worked fine. Bathroom was also very clean, and while I've yet to find a hotel room with good shower water pressure, this one wasn't terrible. The first day, the fellow behind the counter was extremely helpful, kind, polite, supportive, and we really felt like we were in good hands. We had some special requests, and he was accommodating and pleasant. I cannot however say the same for many of the people that took over for him the following two days that we stayed there. Questions went unanswered, requests went unaddressed, and eventually we got the feeling that we were just kind of bothering people, which isn't the way that the guest should be made to feel. They weren't rude, they just seemed constantly distracted, overworked, and aloof, and that made it a bit harder for us to get things we needed. On the plus side, the fitness center, small but decent, is available 24 hours. Guest laundry is also, though they only have one washing machine and one dryer, $4 to wash, $4 to dry. Hot breakfast is good with a fairly decent variety, but the eggs and so-called omelets were not super great, they felt overcooked, dry, and when I peeked behind the curtain into their kitchen storage room, I could see why, after cooking a tray, they just left it out at room temperature until it was needed in the next room. Gross, and probably not sanitary. See picture. Kind of a shame, because our first day and a half there, we were really blown away by how impressive the whole place was. I guess it just goes to show that the people are at least if not more important than the place itself. If all of the employees were like that first guy we had (didn't get his name, but short middle-aged fellow with a beard), it would be a no-brainer for five stars. But for $175 (CAD) a night, I expect a certain level of consistency in service quality, and a certain responsiveness to guests' needs and requests.

I stayed here for 3 nights as plans with a friend got changed at the last minute. It was a pleasant experience! The room was clean, continental breakfast was included, there's access to filtered water and coffee machines, a couple vending machines, and the staff was very friendly. There is a $200 deposit when checking in, but it will be returned upon checkout. I didn't require any service other than the check in/out process, but the staff at the front desk was always available. I knocked a star off for the rooms because the door has an opening at the bottom that allows sounds and smells to easily go into the room. The room has plenty of AC wall and USB outlets, there was a mini-fridge, microwave, and iron in the room as well. Free WiFi is available too. Wendy's and Tim Hortons are within a 3 minute walk, and there's access to a lot of walking trails in the surrounding neighborhood. I'm a photographer and this area is awesome for photos. I would definitely stay here again! It's a great value for what you get.